For full details, please see Identity Watch Elite subscription Terms and Conditions.
Cancellation and Refund Policy
Registered Card(s) / Document(s)
Travel and Protection Services
Privacy and Security
The cost of your Identity Watch Elite subscription can be found in your Welcome Letter. For your protection and convenience, your subscription fees plus applicable taxes will be charged to the account you provided when you enroll in Identity Watch Elite.
All subscription fees will be charged in advance monthly to the payment account with which you registered for Identity Watch Elite. To ensure uninterrupted service, your subscription will automatically renew until you cancel. Your credit card will be charged at the current rate on the renewal date.
Cancellation and Refund Policy
Cancellation by You: If you are not completely satisfied with your subscription you may cancel at any time by toll-free telephone to (1-800-263-1020) or fax (905-735-2644).
Cancellation by Us: Your subscription may be cancelled by us if your account is not in good standing or if the fees are not paid, or if you or your eligible family members are found to be engaging in fraud or otherwise misusing the program benefits. We reserve the right to terminate subscriptions for any reason on 30 days prior written notice.
If you are not completely satisfied with your subscription you may cancel anytime. If you cancel within thirty (30) days of your enrolment date, Canadian Tire Bank will refund your paid subscription fees in full. If you cancel after the initial thirty (30) days, cancellation will be effective as of the last day of the current billing cycle or thirty (30) days after cancellation notification is received, whichever is earlier. If you cancel you are responsible for any fees or charges incurred as a result of the services offered through an internet provider or any third party service provider.
Registered Card(s) / Document(s)
Debit cards must be registered prior to the loss or theft being reported by you or an eligible family member to benefit from this service. However, you and your family are eligible to use the card protection service to report the loss or theft of a credit card(s) even if you have not registered the applicable card(s) with us beforehand.
All credit or registered debit cards belonging to you, your spouse and any dependent children under 21, living at your home or who are still in school, can be registered. They are covered at no extra cost even if their account number(s) are different from your account number(s).
When you or your eligible family member call Identity Watch Elite to report the loss or theft of your registered debit or credit card(s), you or your eligible family member can receive 6 months of credit monitoring at no additional charge to you.Back To Top
Online Data Backup is an online computer backup software designed to give you access to 50GB of online data storage per month and for your selected files and backing them up whenever they change.
The purpose of a username and password is to register for Online Data Backup. You can use the same username and password that you have for Identity Watch Elite, however we suggest you set up a different password for security reasons. Please be sure that you are the only person with access to your username(s) and password(s).
Online Data Backup was designed to backup your files without slowing down your computer. When you pause while using your computer or when your computer is inactive, the Online data backup software checks your system and backups your files.
You can view the amount of storage used by logging into www.onlinedatabackup.ca and clicking on “My Data” link located on the webpage. This benefit includes 50GB of online data backup per month.
Here are some helpful tips to minimize your storage capacity:
The data backed up through a third party service provider is kept on secure servers. You are the only person authorized to access your data, using the username and password you created.
No. The Online Data Backup service does not affect any files/programs on your computer.
Online Data Backup Service is supported on a Windows platform.
To cancel your Online Data Backup feature simply select the deactivate option in the “Online Data Backup” section of the Identity Watch Elite website. Cancelling your Online Data Backup feature does not cancel your Identity Watch Elite subscription. You will still have access to all the other convenient benefits available as part of your subscription
To remove files from the Online Data Backup server:
Start by logging onto your Identity Watch Elite account at www.identitywatchelite.ca using your username and password. From there, submit your request for either the Computer Maintenance reimbursement or Sale Price Guarantee reimbursement along with any accompanying documentation (see next question for more details). Alternatively, you can contact us to request a reimbursement form to be mailed to you. Please be sure to complete and return the reimbursement form to Identity Watch Elite along with any accompanying documentation for processing. This reimbursement form can also be found enclosed in the Welcome Package you will receive upon becoming a Subscriber.
Once your request for reimbursement has been processed and approved, a cheque will be mailed to your address on file. Please allow 15-30 business days for processing for each reimbursement. If there are multiple reimbursements, separate cheques will be mailed.
Unfortunately, you are not able to carry over unused reimbursements. Each reimbursement has a maximum annual reimbursement limit that cannot be carried over to the next period. A beginning of the “period” is when you become a member of Identity Watch Elite and the end of this “period” is 12 months from this date.
As a Subscriber, your annual reimbursement limit is renewed on the 12 month anniversary of your subscription date, as indicated in your Identity Watch Elite Welcome Letter.
We will accept a receipt or invoice that displays the date, details of the cost incurred and the payment method you used at the time of purchase*. For reimbursement eligibility on specific program Terms and Conditions apply.
* For security purposes, please do not upload any documents with the reimbursement form containing your full payment credit card number.
While we recommend you submit your reimbursement request online to allow us to start processing your request as soon as possible, you can call in to the Identity Watch Elite customer service centre to request that a reimbursement form be mailed to you, or you can fill out the reimbursement form that is included in the Welcome Package you will receive upon becoming a Subscriber.
Each reimbursement type has a maximum annual limit per subscription year. For the Sale Price Guarantee Reimbursement, you are eligible to receive up to $200 dollars, inclusive of taxes for any one event, up to a maximum of $400 per subscription year.
For a Computer Maintenance Reimbursement, you are eligible to be reimbursed up to $75 dollars, inclusive of taxes per subscription year. Please refer to the Reimbursements web page for your annual reimbursement claim allowance.
The Travel Voice Mail service provides a way for you to communicate with friends and family while travelling through a voice mail box that can be accessed toll-free* within Canada. Subscribers receive a voice mail box for a maximum period of 30 days per subscription year with a maximum storage capacity of 30 minutes.
* Carrier charges or other network access charges may apply. See Terms and Conditions.
The Pre-Trip Travel Information service is designed to provide you with information such as vaccination or visa requirements, weather forecasts, destination information and more. For additional assistance, please contact us.
Travel and Protection Services
If ever you or your eligible family member‘s credit or registered debit card(s) is lost or stolen while travelling, the Identity Watch Elite program offers a service that can wire you up to $1000 in emergency funds and/or provide emergency airline tickets to you or your family member’s home city. You or your family member(s) must be stranded at least one hundred and sixty kilometers (160km) away from your home and have reported a card loss or theft within twenty-four (24) hours of your or your family member’s request for emergency assistance.
Amounts provided under these services will be charged to the payment account to which the Identity Watch subscription is charged, or to the payment account designated at the time of request. In order to receive emergency funded airline tickets, the amount requested or value of airline tickets cannot exceed the available credit limit on and your subscription and account must be in good standing.
If you or your eligible family members have an emergency and need to get in contact with someone, call us toll free and give us the names of up to 3 people you need to contact anywhere in Canada. We will attempt to contact up to 3 people located in Canada on Your or Your Family members behalf.
Internet Personal Information Patrol (iPiP) is an online data monitoring tool that routinely monitors the activity that matches the information you have registered online. If a match of your registered information is found, you can elect to be notified through an email alert. If you do not elect to receive an email alert, you can still access your search results by logging in to your Identity Watch Elite online account at any time.
Internet Personal Information Patrol is very simple to operate. As a subscriber, simply log in to your Identity Watch Elite online account at www.identitywatchelite.ca and access the iPiP section to set up new searches, or view your existing search results. For your convenience, you have the ability to register your credit and/or debit card account numbers for iPiP searches at the same time you register your card(s). You may also access the iPiP section directly to add additional card information or items of interest to be searched online.
Email alerts are meant to bring your attention to information you have registered for iPiP to search being found publicly available online. If you opted to receive email alerts, you will receive an email alert if a match is found of any registered information on the Internet’s public domain.
Email alerts are sent every day regarding any activity that occurred since the previous day. Alternatively you may log in to your Identity Watch Elite online account at any time to view your search results.
Email alerts sent to you will have a link to the host site where your registered information has appeared. It is your responsibility to contact an Identity Watch Elite representative if you have concerns or questions relating to the use of your registered information. If the email alert references activity that you find harmless, you can delete the alert.
Yes. By limiting the exposure of your full credit or debit card number, by only using the first 6 and last 4 digits of your card account number.Back To Top
As a Subscriber, simply log in to your Identity Watch Elite online account, at www.identitywatchelite.ca and access the Rebound page and click on the ‘Activate your Rebound Stickers’ box. From there you will be prompted to enter the unique code displayed on your Rebound sticker to activate your protection. Alternatively, you may contact us to have an Identity Watch Elite customer service representative activate your Rebound stickers on your behalf.
As a Subscriber, simply log in to your Identity Watch Elite online account, access the Rebound page and click on ‘Request additional Rebound stickers’ box. From there you will be able to complete the request to receive additional Rebound stickers. Alternatively, you may contact us to have an Identity Watch Elite customer service representative send them to you.
Sigma will pay the finder of your personal item the $50 reward for their trouble, at no cost to you! You or your family are not eligible to receive a reward.
If you are a Subscriber, please click ‘Forgot username/password’ and fill in the form. We will then send you an email containing information on how to reset your password.
Please contact us.
In order to change your profile information, follow these steps:
In order to change your email address, follow these steps:
Privacy and Security